Customer Service

Hello,

Today we are going to find out which are the best airlines rated by Skytrax for 2010.

Speaking about the exclusive 5-Star Airline ranking, Skytrax CEO, Mr Edward Plaisted said:

"The greatest attribute behind 5-Star status is an airline's ability to deliver the combination of Product and Service. A great product standard is not by itself the key to a 5-Star ranking, and we are equally concerned by the Quality of front-line service that an airline provides. We are focussed on recognising airlines whose staff deliver a true 5-Star standard of service delivery.

(quote from Skytrax website)


1) Go to the official site of Skytrax (the link is on the right in Useful Links), browse the main page and look up the airlines that received 5 star ranking for 2010.


2) List them in your post, find their airline codes and their main hubs. Comment whether you have travelled with any of them and what your impressions of their product and service are.


3) Customer Service is broken down into the following criteria:


Service Efficiency


Enthusiasm, Attitute


Interaction with Passengers


Cabin Presence through Flight


Responding to Requests


Language Skills


Consistency among Staff


Personilisation of Service for Business Travellers


Problem Solving

Read passengers' comments on their experience with these airlines. What are some of the comments passengers make about the customer service they have received? Summarise some of the opinions in your post.

Kind regards,


RV