Security Measures

AIRPORT MEASURES

Task 1

Check the guide to biometric technology on the bbc site:

http://news.bbc.co.uk/2/shared/spl/hi/guides/456900/456993/html/default.stm

and brifly summarise in 30-40 words what biometrics is.

Task 2
Watch the video and answer the 3 questions below:

1. How does facial recognition work?

2. What can it be helpful for?

3. What happens to rejected passengers?

http://news.bbc.co.uk/2/hi/uk_news/7568686.stm

Task 3

Choose 3 of the measures listed, research them on the internet and write a short description of how they work and what they are used for. You can also attach pictures.

surveillance cameras

sniffer dogs

security patrols

carry-on restrictions on liquids, gels, and aerosols

x-ray machines

full-body scanners

Regards,

RV

Baggage Regulations

Hello,

This task introduces the new topic - BAGGAGE HANDLING regarding the baggage regulations on Qatar Airways flights.

Go the link below and find the answers to the following questions.

http://www.qatarairways.com/global/en/baggage.html



1. How much checked luggage can you take with you free of charge if you are travelling economy class?



2. What is the maximum weight of a checked bag economy class?



3. What are the ICAO recommendations regarding liquids, gels, aerosols in your hand luggage?Write a short paragraph in your own words.



4. Are there any restrictions regarding baby food? What about medication?



5. What is the percentage of baggage that is reclaimed by passengers following a flight?



6. What does a passenger have to do if a bag goes missing?



7. How do you understand the following words? Provide a short definition for each one.

transparent bag -

2 bags not exceeding 15 kg. -

carry-on allowance -

total capacity of -

baggage claim -



Regards,

RV

Customer Service

Hello,

Today we are going to find out which are the best airlines rated by Skytrax for 2010.

Speaking about the exclusive 5-Star Airline ranking, Skytrax CEO, Mr Edward Plaisted said:

"The greatest attribute behind 5-Star status is an airline's ability to deliver the combination of Product and Service. A great product standard is not by itself the key to a 5-Star ranking, and we are equally concerned by the Quality of front-line service that an airline provides. We are focussed on recognising airlines whose staff deliver a true 5-Star standard of service delivery.

(quote from Skytrax website)


1) Go to the official site of Skytrax (the link is on the right in Useful Links), browse the main page and look up the airlines that received 5 star ranking for 2010.


2) List them in your post, find their airline codes and their main hubs. Comment whether you have travelled with any of them and what your impressions of their product and service are.


3) Customer Service is broken down into the following criteria:


Service Efficiency


Enthusiasm, Attitute


Interaction with Passengers


Cabin Presence through Flight


Responding to Requests


Language Skills


Consistency among Staff


Personilisation of Service for Business Travellers


Problem Solving

Read passengers' comments on their experience with these airlines. What are some of the comments passengers make about the customer service they have received? Summarise some of the opinions in your post.

Kind regards,


RV

Airport Layout

Hello,
Today's lesson is about airport design. Take a moment to look at the diagram below.



A) What kind of design is represented on the diagram. Summarise the facilities you see and write a short text of 50 words. Right click on the diagram to enlarge it, if you need.

B) Check out the website of Narita Airport in Tokyo, Japan:
http://www.narita-airport.jp/en/index.html
Find a map of the airport and describe the design and its mode of operation in 30-50 words.

C) Check out http://planetolog.com/map-airport-list.php and check the design of the airports that are listed. Make some comments about the most common mode of operation of airports today.

Kind regards,
RV

Airport Ownership and Management

Hello,
Today's leson is about airport ownership and management. We'll look at two corporations involved with the operations of airports.
First we start with BAA. Look around the BAA interactive airport and then answer the questions below.
http://www.baa.com/interactive_2/index.html
1. Who are BAA?
2. Who regulates the airport prices?
3. List the airports that BAA operate.
4. What kind of airport is Southhampton?
5. Are there airports outside the UK that BAA operate?

Second we look at Fraport. Check their website: http://www.fraport.com/cms/default/rubrik/2/2228.htm
and answer the questions:
6. Who are Fraport AG?
7. What was their revenue for 2009? What was their profit for the same year?
http://www.fraport.com/cms/company/rubrik/20/20841.fraport_at_a_glance.htm
8. According to their mission, what are their top priorities?
9. How many airports do they have management contacts with? Mention some of them.
10. List some of the innovation projects that Fraport has started.

Kind regards,
RV

The Best Airports in the World

Hello,

Today we look at the top 3 airports in the world, which received 5-star ranking according to Skytrax - the airline and airport quality agency. What makes these airports superior to others? What services and facilities do they offer their customers that provide them with an unforgettable airport experience?

Check Skytrax websites (the link is given on the right under Useful Links) and find out the names of the airports.

Q1. List the airports and their codes.

Q2. Go to: http://www.hongkongairport.com/eng/index.html

a) Look at the main page of the official site of the airport. What information can you find?
Browse the site to see how easy or difficult it is to find information.
b) Check out Airport Services/Facilities. List the services/facilities that are provided at the airport?
c) What is the Community Care Programme?
d) What is the Airport Ambassador's Programme?
e) Summarise in one or two sentences your first impressions from the site.

Q3: Go to http://www.changiairport.com/
a) What information can you find on their page?
b) List some of the Facilities & Services on offer.
c) What other services are offered? Check Leisure & Indulgences and Entertainment and Lifestyle.
e) Summarise your first impressions from the site.

Q4: Go to:http://www.airport.kr/eng/airport/index.jsp
a) What information can you find on their main page?
b) What services are listed?
c) What is on offer in Attractions and in The Silk Road of Culture?

Q5: Compare the three websites. Which was the easiest for you to navigate? Which one did you like best? Which services or facilities on offer impressed you the most?

Regards,
RV