Hello,
Imagine the following situation:
You work at the airport as a Customer Service Representative. You receive this letter of complaint from a customer. Reply to the letter in 150 words. Be courteous, apologise for the inconvenience and explain the procedure.
You can use some of the expressions below:
I apologise for .......
Please, accept my (our) apologies for ........
On behalf of customer service, I would like to .................
The reason why ......................................... is................
potential risk of an explosive device hidden in ..........................
This is part of the security measures in place in our airport.
to ensure the security
in the interest of all passengers
Here is the letter:
January 12, 2009
Dear Sir or Madam,
The other day I brought my 16 year-old daughter to your airport because she was flying to Sri Lanka for the first time by herself. I attempted to park in the drop off area so that I could help her get to the check-in desk with all her luggage.
I was told (in a very rude manner) that I could not stop there, and that I had to move my car immediately. Consequently, I had to leave my daughter there all by herself while I parked the car, and she was almost late for her flight. I would appreciate an explanation.
Sincerely,
Mr. Francois Lecavalier
Dear Mr. Lecavaliar
ReplyDeleteI am writing with regard to your letter of complaint dated 12\1\09. I apologize for the inconvenience happened on the day you took your daughter to the airport and I would like to explain the procedure of security at our airport.
The reason why we have to keep the drop off and pick up areas empty at all times is to avoid congestion first and for other security reasons which I will mention them now. As you know that the airport is the main place for passengers to enter if travelling to and from the country so the airport should be the safest place. Our security personnel’s have rules to stop anyone from parking outside the terminal at all times because they don’t know what is inside the car which could be a treat to security.
At the end I would like to reassure you that it is for your and other passengers benefits is to keep you safe at all times. I hope that you understand our security procedure and not get upset next time.
Yours Sincerely
Jassim
Dear Mr. Lecavalier,
ReplyDeleteI am writing with regard to your letter of complaint datad January 12, 2010.
On behalf of the security personnel I need to apologize for the inconvenience and I would like to explain the security procedure at our airport and why you were spoken like that. Our security staff are trained well and they behave strictly. The reason why we have to ask passengers to move their cars is to make sure we do not have a congestion in front of the terminal entrance. More importantly, to make sure nothing is hidden inside the car that can be a treat to security.
Finally, I want to apologize again and hope you understand the security procedure and the passenger drop off areas are clear of traffic in airports all over the world. This is done to ensure the security of all passengers.
Sincerely
Mohammed
Dear Mr. Lecavalier,
ReplyDeleteI am writing with regard to your letter of complaint dated January 12, 2009. You mentioned in your letter that you were taking your daughter to the airport and you attempted to park in front of passenger terminal but you were told to move your car in rude way probably by security personnel. On behalf of the security team I would like to apologize for the inconvenience caused by the security personnel and I hope that will not happen again.
I would like to explain the security procedure and why you had to move your car. For security measure no car is allowed to park in front of the passenger terminal, and the reason for that is because in some cases there might be prohibited items hidden inside the cars and that is a threat to the security of the airport. That is why there must not be any car parked in front of the passenger terminal, to ensure the security of passengers.
I hope you understand why you have been told to move your car. I apologize again for the rude behalf from the security personnel, and I hope that will not happen again.
Sincerely,
Maryam
Dear Mr.Lecavalier
ReplyDeleteI am writing with regard to your letter of complaint dated 12/1/2009.
On behalf of the security team I would like to explain the security procedure.
The reason why we have to tell passengers to move their car from the passenger loaded zone is because on one is allowed to park in front to the airport to avoid congestion. More importantly it is one of our security measures to make sure that nothing is hidden inside that can a treat to security.
Finally I would like to apologies again and I hope you understand the security procedure.
Sincerely
Mohammed K AL-Badr
Dear Mr.Lecavalier
ReplyDeleteIam writing with regard to your letter of complaint dated January 12, 2009
I now that you tried to park in the drop off area but the security came and told you to move your car we apologies if the security was very strict with you and I would to explain this procedure for you.
The drop off area is one of the most important places in the airport so we cannot leave passengers park their cars in this area for many reasons. One of the reasons is if we leave passengers park their cars in this area we might have a huge congestion. Another important reason is we are afraid if something is hidden inside the car that can be a treat to security.
I would like to apologies again for the inconvenience and I would like you to know that this procedure is in all the airports in the world and also we want to reassure you that it is for your beneft.We hope that you understand and accept our apologies.
SINCERELY
H J
Dear Mr.Lecavlier
ReplyDeleteI am writing with regard to your letter of complaint dated January 12, 2009. I want to apologize for the rude manner that you were treated by the security guard and I will provide an explanation for the security procedure.
The explanation for his behavior was that no car is allowed to park in the drop off area. That may cause congestion, need to be clear in case explosive devices are hidden in the car that may be threat to the security.
On the behalf of the security guard, I want to apologize again for his behavior and we hope that you understand the procedure. Please accept our apology.
Sincerely,
Evo Al-kuwari
Dear Mr. Lecavaliar
ReplyDeleteI am writing with regard to your letter of complaint dated 12/1/09. I apologize for the inconvenience happened on the day you took your daughter to the airport and I would like to explain the procedure of security at our airport.
Our security staff is trained well and they behave strictly. I would like to explain the security procedure and why you had to move your car. The reason why we have to ask passengers to move their cars are to make sure we do not have congestion in front of the terminal entrance. Another important reason is we are afraid if something is hidden inside the car that can be a treat to security.
Finally I would like to on the behalf of the security guard, I want to apologize again for his behaviour and we hope that you understand the procedure. Please accept our apology.
Sincerely,
Mohammed Elsayed
I am writing with regard to your letter of complaint dated January 12, 2009.
ReplyDeleteI apologies for the way you were treated. The security team are very strict at our airport. They did not need to behave in a rude manner. I will also explain to you our procedure.
First of all, it is one our security measures that no one must park in front of the entrance. This place is only for the dropping off passengers. It is not a parking zone. Secondly, we want to make sure that no explosive device is hidden inside the car.
We would like to apologise on behalf of the security team for their rude behaviour. We hope that you understand the measures taken at our airport to ensure the safety of all passengers
Sincerely,
The head of security