Hello,
This is the last post to the blog for this course.
Here is the last writing task.
You received a letter of complaint. Write a reply to the letter in which you provide an explanation of the security procedure.
This is the letter of complaint that you received.
Dear Sir/Madam,
I am writing to complain about the treatment I received at the hands of your airport security staff. First of all, when I was departing from the airport, the security attendant at the medal detector was very rude, and did not allow me to take my sunscreen lotion in my carry-on luggage. There was no explanation; she just took it from me.
Then, when I arrived back from my trip, I was thoroughly searched by customs, and it was an extremely embarrassing experience. They provided no explanation for why I was being searched. In fact, they were even more unfriendly than your security personnel. I was very insulted by the treatment I received in your airport, and I would like an explanation.
Sincerely,
Mr. Peter Codfrey
Some expressions you may decide to use:
provide an explanation
security staff/personnel
do a search at random
have the authority to perform/do a search
restrictions on liquids, gels, aerosols
not exceed 100 ml.
Looking forward to reading your final posts.
Regards,
RV
Dear Mr.Peter Codfrey
ReplyDeleteI received the letter of complaint about the treatment you received at the airport. I am writing this letter to reply to you and apologize in behalf of the security department for the inconvenience. I am more than welcome to provide you an explanation about the security procedure at the airport.
As you know that there are some restrictions and rules that our security staff has to follow in order to do their job in the right way. The sun screen lotion is one of the prohibited items to go on the airplane. , there are liquid restrictions on the carry on luggage where as any type of liquid, gel or an aerosol is prohibited on the airplane especially if it is more than 100 ml. Our staff has rules to confiscate any prohibited item.
Every passenger enters the country has to be checked at the airport customs, there is nothing to be angry from it is not only you who is being checked but every one is. Our staff are stricted with rules but this doesn’t mean they are insulting passengers but they are trying to keep the place and people safe at all times.
I apologize again and I hope that you accept our apologies as well as understanding the security measures situation at the airport.
Yours Sincerely
Mr Jassim